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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

update_ticket

Update a ticket's status or priority to manage support workflow efficiently.

Instructions

Update a ticket's status or priority.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNo
priorityNo
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description bears full responsibility. It only states 'update', implying mutation, but lacks details on side effects, required permissions, rate limits, or what happens to existing values. The description is insufficient for an agent to understand behavioral implications.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single short sentence, making it concise and quick to read. However, it could be restructured to front-load the required ticket_id and indicate that both status and priority are optional.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the relatively simple tool with 3 parameters and an output schema, the description is adequate but not complete. It lacks details on return values, error handling, and parameter semantics, which a complete description would include.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate. It mentions 'status or priority' but does not clarify what integer values represent (e.g., mapping to ticket states). The description adds minimal semantic value beyond the parameter names.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (update) and resource (ticket) and specifies the fields to update (status or priority), distinguishing it from siblings like create_ticket or delete_ticket. However, it does not mention the required ticket_id or that only two fields are updatable.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like reply_ticket or add_note. There is no mention of prerequisites, use cases, or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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