Freshdesk MCP Server

by Sidd07Dev

Overview Schema Source Related Servers Discussions Admin

Python

Hybrid

get_company

Retrieve detailed information about a company in Freshdesk using its unique company ID.

Instructions

Retrieve company details by ID.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "company_id": "<company_id>"
    },
    "name": "get_company"
  }
}

Input Schema

Name	Required	Description	Default
`company_id`	Yes

Output Schema

Name	Required	Description	Default
`result`	Yes

Schema Changelog

Changes observed during successful MCP inspections.

First observedv0.1.0Jul 15, 2026

TDQS

C2.7/5.0

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description should carry the burden of behavioral disclosure. It only states the basic action; no mention of safety, authentication needs, or side effects. The description adds no value beyond the obvious.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no waste. However, it is very brief and could benefit from minimal additional context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the low complexity and existence of an output schema, the description covers the basic purpose. However, it lacks usage context and sibling differentiation, making it minimally complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must add meaning to the company_id parameter. It does not; the parameter is merely listed without any additional context or validation hints.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Retrieve', resource 'company details', and method 'by ID'. It is specific but does not differentiate from sibling tools like get_contact or get_agent, which follow the same pattern.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. No mention of prerequisites, exclusions, or recommended conditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.