Schema | Freshdesk MCP Server

Freshdesk MCP Server

Describes the environment variables required to run the server.

Name	Required	Description
`STRICT_MODE`	No	Set to 'True' to disable destructive tools
`JWT_SECRET_KEY`	No	Secret key for JWT authentication (used in secure network mode)
`ALLOWED_CLIENTS`	No	Comma-separated list of agent credentials for JWT auth (format: agent1:pass123,agent2:secure456)
`FRESHDESK_DOMAIN`	Yes	Your Freshdesk domain (e.g., yourcompany.freshdesk.com)
`FRESHDESK_API_KEY`	Yes	Your Freshdesk API key

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Features and capabilities supported by this server

Protocol revision2025-11-25

Capability	Details
`tools`	{ "listChanged": false }
`prompts`	{ "listChanged": false }
`resources`	{ "subscribe": false, "listChanged": false }
`experimental`	{}

Functions exposed to the LLM to take actions

Name	Description
get_ticketsC	List tickets in Freshdesk. Optionally filter by requester email.
get_ticketB	Get detailed information about a specific ticket by ID.
create_ticketB	Create a new Freshdesk ticket. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed.
update_ticketC	Update a ticket's status or priority.
delete_ticketC	Delete a specific ticket.
reply_ticketC	Reply to an existing ticket.
add_noteC	Add a note to a ticket. private=True means it is an internal note.
list_conversationsB	Fetch all replies and notes associated with a ticket.
create_outbound_emailC	Create and send an outbound email from Freshdesk. Supports cc, bcc, tags, and custom fields.
search_contactsB	Find a contact by email, phone, or mobile.
get_contactB	Retrieve contact details by ID.
create_contactC	Create a new customer contact.
update_contactC	Update an existing contact's details.
get_companyC	Retrieve company details by ID.
create_companyC	Create a new company.
list_agentsB	List support agents. Optionally filter by email.
get_agentC	Get specific agent details by ID.
search_solution_articlesC	Search for knowledge base articles by keyword.
get_solution_articleC	Retrieve the content of a specific knowledge base article.

Interactive templates invoked by user choice

Name	Description
No prompts

Contextual data attached and managed by the client

Name	Description
No resources

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