List tickets in Freshdesk. Optionally filter by requester email.

Get detailed information about a specific ticket by ID.

Create a new Freshdesk ticket. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed.

Update a ticket's status or priority.

Delete a specific ticket.

Reply to an existing ticket.

Add a note to a ticket. private=True means it is an internal note.

Fetch all replies and notes associated with a ticket.

Create and send an outbound email from Freshdesk. Supports cc, bcc, tags, and custom fields.

Find a contact by email, phone, or mobile.

Retrieve contact details by ID.

Create a new customer contact.

Update an existing contact's details.

Retrieve company details by ID.

Create a new company.

List support agents. Optionally filter by email.

Get specific agent details by ID.

Search for knowledge base articles by keyword.

Retrieve the content of a specific knowledge base article.