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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

create_contact

Add a new customer contact to Freshdesk with required name and email, and optional phone number.

Instructions

Create a new customer contact.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYes
emailYes
phoneNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It only states 'create' (implying mutation) but omits permissions, idempotency, duplicate handling, or any side effects. The output schema exists but is not referenced.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence, making it concise. However, it sacrifices information density; it could include parameter guidance or behavioral notes without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With an output schema available and no annotations, the description fails to provide necessary context about return values or constraints. It is too sparse for a tool with multiple parameters and siblings.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, yet the description adds zero information about parameters. The agent learns nothing about 'name', 'email', or 'phone' beyond their names and types in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states verb ('create') and resource ('customer contact'), distinguishing it from siblings like update_contact. However, it is nearly a tautology of the tool name, lacking additional nuance.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives (e.g., create_company, update_contact, search_contacts). The agent receives no contextual cues.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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