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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

get_ticket

Retrieve complete details of a ticket by providing its ID. Access status, priority, assignee, and description to manage support requests.

Instructions

Get detailed information about a specific ticket by ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist, and the description only says 'Get detailed information' without disclosing any behavioral traits (e.g., read-only nature, potential restrictions, or error conditions). It relies on the tool name, which is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with no wasted words. However, it is too short to be fully informative, slightly under-specifying for its context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the single integer parameter and presence of an output schema, the description is minimally adequate. However, it does not elaborate on what 'detailed information' entails, leaving some ambiguity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0% (no parameter descriptions), and the description adds no extra meaning to the single 'ticket_id' parameter beyond its name. It does not clarify format, source, or validation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get detailed information') and the resource ('a specific ticket by ID'), distinguishing it from sibling tool 'get_tickets' which implies listing. It is specific and actionable.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives like 'get_tickets' or 'reply_ticket'. It does not specify prerequisites, edge cases, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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