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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

reply_ticket

Reply to an existing Freshdesk ticket by providing the ticket ID and reply body.

Instructions

Reply to an existing ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYes
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but offers minimal behavioral insight—no details on side effects (e.g., email notification), required permissions, or what 'reply' actually entails beyond the name.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The single sentence is excessively brief, lacking critical details; this is under-specification, not conciseness, as each sentence should earn its place but fails to provide actionable guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite having an output schema, the description omits essential context: prerequisites (ticket existence), behavioral outcomes (public vs internal reply), and parameter semantics, making it incomplete for confident use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, yet the description adds zero meaning to the parameters: no explanation that 'body' is the reply content or that 'ticket_id' identifies the target ticket, leaving the agent uninformed.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Reply to an existing ticket' clearly identifies the action (reply) and resource (ticket), distinguishing it from related tools like 'create_ticket' or 'add_note' in purpose, though not explicitly differentiating.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the ticket must already exist, but lacks explicit guidance on when to use this tool versus alternatives (e.g., 'add_note' for internal notes), and no exclusion criteria are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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