Freshdesk MCP Server

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create_ticket

Create a new support ticket in Freshdesk by providing subject, description, and requester email. Set priority and status as needed.

Instructions

Create a new Freshdesk ticket. Priority: 1=Low, 2=Medium, 3=High, 4=Urgent. Status: 2=Open, 3=Pending, 4=Resolved, 5=Closed.

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "subject": "<subject>",
      "description": "<description>",
      "email": "<email>"
    },
    "name": "create_ticket"
  }
}

Input Schema

Name	Required	Description	Default
`email`	Yes
`status`	No
`subject`	Yes
`priority`	No
`description`	Yes

Output Schema

Name	Required	Description	Default
`result`	Yes

Schema Changelog

Changes observed during successful MCP inspections.

First observedv0.1.0Jul 15, 2026

TDQS

B3.3/5.0

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavioral traits. It only states the action and enum values, omitting details such as side effects (e.g., notifications), authentication needs, idempotency, or confirmation behavior. This is insufficient for safe invocation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is brief (two sentences) and front-loaded with the action. It efficiently conveys core info but could include more detail without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 5 parameters, 3 required, and no schema descriptions, the description should cover all parameter semantics and constraints. It only covers two. The presence of an output schema reduces the need to explain returns, but overall completeness is low.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%. The description adds meaning for priority and status via enum mappings, but leaves subject, description, and email unexplained. This partially compensates but leaves significant gaps.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new Freshdesk ticket' which specifies the action and resource. It distinguishes from sibling tools like reply_ticket and update_ticket by focusing on creation. The enum mappings for priority and status further refine the purpose.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for creating a new ticket but does not explicitly specify when to use this tool versus alternatives like reply_ticket or update_ticket. No guidance on prerequisites or exclusions is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.