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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

get_contact

Retrieve contact details from Freshdesk by providing a contact ID.

Instructions

Retrieve contact details by ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
contact_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It does not disclose that the tool is read-only, non-destructive, or any side effects. The output schema may cover return format, but behavioral traits like authorization or rate limits are missing.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no wasted words. Every word contributes to conveying the action and resource.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple retrieval tool with one parameter and an output schema, the description covers the core action. It lacks usage guidance and behavioral transparency, but the output schema mitigates the need to explain return values.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0% (description does not mention any parameter). The description adds no meaning beyond the schema field name 'contact_id'. Since schema coverage is low, description should compensate but fails.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the verb 'retrieve' and resource 'contact details by ID'. It distinguishes from sibling tools like create_contact, update_contact, or search_contacts which have different purposes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives like search_contacts. Usage is implied when a specific contact ID is known, but not explicitly stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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