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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

list_conversations

Retrieve all replies and notes for a Freshdesk ticket to view the complete conversation history.

Instructions

Fetch all replies and notes associated with a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It does not disclose behavioral traits beyond the action itself, such as whether pagination is supported, if access control applies, or if the operation is read-only. The verb 'Fetch' implies read, but this is not explicit.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence of 8 words, front-loading the core purpose. There is no redundant or extraneous information, earning its place efficiently. It is as concise as possible while achieving its goal.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has one parameter, an output schema (not shown but present), and no nested objects, the description is minimally complete. It tells the agent what the tool does and which parameter is needed. However, it lacks details on output structure or behavioral constraints, which could be considered incomplete for an agent to predict side effects or handle errors.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has one parameter (ticket_id) with no description, and schema coverage is 0%. The description adds meaning by specifying that this parameter identifies the ticket whose replies and notes are fetched. However, it does not elaborate on expected format (e.g., integer from existing ticket IDs) or constraints, so it adds moderate value beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Fetch' and the resource 'replies and notes associated with a ticket', which aligns with the tool name 'list_conversations'. It distinguishes from siblings like 'get_ticket' which retrieves a single ticket, and 'reply_ticket' which is a write operation. However, it could be more explicit about what constitutes a conversation (e.g., replies to a ticket and internal notes).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description only states what the tool does, with no guidance on when to use it versus alternatives. It does not mention when not to use it or compare it to siblings like 'get_ticket' for retrieving conversation details. This leaves the agent without context for decision-making.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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