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Sidd07Dev

Freshdesk MCP Server

by Sidd07Dev

delete_ticket

Delete a specific ticket in Freshdesk by providing its ticket ID. Removes the ticket permanently from the system.

Instructions

Delete a specific ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description does not disclose important behavioral traits such as whether deletion is permanent or soft, whether it cascades to related data, or any side effects. No annotations are provided to fill this gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise at one sentence, but it sacrifices critical details needed for correct usage. It is efficient in length but not in delivering complete information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the existence of an output schema (omitted) and no annotations, the description is insufficient. It does not explain what happens after deletion, whether any confirmation is needed, or how to handle errors. For a potentially destructive action, this is a significant gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The parameter 'ticket_id' is left without any description in the schema (0% coverage) and the tool description adds no additional meaning beyond implying it identifies the ticket. No constraints, format, or source information is given.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Delete a specific ticket' clearly specifies the action (delete) and the resource (ticket). It distinguishes this tool from sibling tools like create_ticket, update_ticket, and get_ticket, which perform different operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives, such as when to delete vs close or update a ticket. There are no prerequisites, conditions, or mentions of irreversible actions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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