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NikolayChernuhaN2W

Zendesk MCP Server

update_automation

DestructiveIdempotent

Update a Zendesk automation by modifying its title, conditions, actions, or description to meet new workflow requirements.

Instructions

Update an existing automation

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesAutomation ID to update
titleNoUpdated automation title
actionsNoUpdated actions
conditionsNoUpdated conditions
descriptionNoUpdated automation description

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false and destructiveHint=true, and the description's 'Update' is consistent with those. However, the description adds no behavioral context beyond annotations, such as whether existing fields are overwritten, whether the automation must already exist, or what side effects occur.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with no filler, front-loading the action and resource. It is efficient, though it is so terse that it offers minimal value beyond the tool name itself.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Although the schema covers parameters and annotations cover behavioral hints, the definition lacks update semantics such as partial versus full replacement, merge behavior for nested actions and conditions, and return value expectations (no output schema exists). An agent needs more context to invoke this tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% description coverage for all 5 parameters, so the schema carries the burden of explaining parameter meanings. The description adds no parameter-specific detail, but the baseline of 3 is appropriate because the schema is sufficient.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('Update') and resource ('existing automation'), making the core operation clear and distinct from sibling create/get/delete tools. It is somewhat generic and does not list updatable fields, but the purpose is unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives such as create_automation or delete_automation. It also does not indicate whether it supports partial updates or full replacement, relying entirely on the tool name and sibling list.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.