get_ticket_comments
Retrieve the full conversation on a Zendesk ticket, including public replies and internal notes, ordered oldest first. Use it to review complete ticket context with author names for analysis.
Instructions
Get the conversation on a ticket: every public reply and internal note, oldest first, as plain text with author names
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID | |
| max_comments | No | Stop after this many comments (default 200) | |
| include_internal | No | Include internal notes (default true) |