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NikolayChernuhaN2W

Zendesk MCP Server

update_article

DestructiveIdempotent

Update existing Zendesk Help Center articles by changing title, body, draft status, labels, locale, or access permissions.

Instructions

Update an existing Help Center article

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesArticle ID to update
bodyNoUpdated article body content (HTML)
draftNoWhether the article is a draft
titleNoUpdated article title
localeNoWhich translation to update, e.g. 'en-us' (defaults to the article's source locale)
label_namesNoUpdated labels
user_segment_idNoUpdated user segment ID
permission_group_idNoUpdated permission group ID

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

C2.8/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false and destructiveHint=true, and the description simply repeats the update action without adding context. It does not mention what gets overwritten, whether partial updates are supported, or any side effects beyond the annotation's basic safety profile.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence with no wasted words. However, it is so brief that it borders on under-specification, providing only the bare minimum of information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 8 parameters and no output schema, the description should explain the update semantics (e.g., selective field updates, overwrite behavior, locale handling). The current description does not address these, leaving the agent to infer from the schema alone.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, so all parameters are documented in the schema. The description adds no parameter-specific meaning, but per the baseline for high coverage, a 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear verb (update) and resource (Help Center article), distinguishing it from siblings like create_article and delete_article. It is not a tautology, but it lacks additional context that would differentiate it from other update tools in the set.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as create_article or update_ticket. The description does not mention prerequisites, exclusions, or conditions that would help an agent decide between tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.