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Glama
NikolayChernuhaN2W

Zendesk MCP Server

create_view

Create a Zendesk view by specifying title and filter conditions to organize and display tickets.

Instructions

Create a new view

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesView title
conditionsYesConditions for the view
descriptionNoView description

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, idempotentHint=false, and destructiveHint=false. The description adds no behavioral context beyond restating the action, such as potential side effects, authentication requirements, or that it returns the created view. With annotations present, it fails to add any extra value.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, concise sentence with no unnecessary words. It is front-loaded with the core action, though it offers minimal detail. While efficient, it is slightly under-specified for a tool with nested parameters, but it avoids verbosity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has a nested conditions object with all/any arrays, and there is no output schema. The description doesn't explain how to use these fields, what operators are valid, or what the response will be. An agent would need to infer usage from the schema alone, which is insufficient for correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema fully documents title, conditions, and description. The description adds no additional meaning about how to construct the conditions object or interpret the all/any arrays. Baseline of 3 applies since the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear verb ('Create') and resource ('view'), which is distinct from sibling tools like update_view, delete_view, and list_views. It doesn't explain what a view is or its domain context, but the action and target are unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like update_view or create_ticket. It doesn't mention prerequisites, permissions, or scenarios where this tool is appropriate. The description is purely declarative with no contextual direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.