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NikolayChernuhaN2W

Zendesk MCP Server

create_ticket

Submit a new support ticket to Zendesk with a subject and comment, and set priority, status, type, tags, assignee, requester, or group as needed.

Instructions

Create a new ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tagsNoTags for the ticket
typeNoTicket type
statusNoTicket status
commentYesTicket comment/description
subjectYesTicket subject
group_idNoGroup ID for the ticket
priorityNoTicket priority
assignee_idNoUser ID of the assignee
requester_idNoUser ID of the requester

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

B3.2/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already establish readOnlyHint=false and idempotentHint=false, and the description adds no further behavioral context such as required authentication, side effects, response shape, or constraints. It merely restates the create action with no new information beyond the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, front-loaded sentence with zero filler words. It states the purpose immediately and wastes no space.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 9-parameter mutation tool with no output schema, the description is too thin. It lacks usage context, expected outcomes, and any caveats, leaving agents to rely solely on the schema and annotations.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already documents all 9 parameters with descriptions, so the baseline is 3. The description itself contributes no additional parameter meaning, but it doesn't need to because schema coverage is 100%.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new ticket' states a specific verb and resource, clearly distinguishing this from sibling update_ticket and delete_ticket. It unambiguously identifies the operation even without the tool name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no guidance on when to use this tool versus alternatives such as update_ticket or export_tickets, and no mention of prerequisites or intended workflow. An agent is left to infer the appropriate context entirely.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.