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NikolayChernuhaN2W

Zendesk MCP Server

get_article

Read-only

Fetch a Zendesk Help Center article by its ID, and return either a concise summary or the full HTML body for in-depth analysis.

Instructions

Get a specific Help Center article by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesArticle ID
rawNoReturn the full Zendesk API object (HTML body) instead of a summary

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

A4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the safe read-only nature is covered. The description adds little behavioral context beyond the fact that it fetches a single article; return format and behavior are only partially implied by the raw parameter. This is acceptable but not richly transparent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One short, front-loaded sentence states the resource, operation, and key selection criterion. There is no filler or repeated information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-only lookup tool, the description combined with the schema covers the essential knowledge an agent needs: the resource type, the required ID, and the option to get the raw object. It could mention the default summary behavior more explicitly, but nothing critical is missing.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with the id and raw parameters fully documented in the schema. The description reinforces the id parameter by saying 'by ID', but it does not add meaningful meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific verb and resource: 'Get a specific Help Center article by ID.' It clearly distinguishes itself from list_articles and search_articles by emphasizing that it retrieves one article using its ID.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'by ID' signals the appropriate condition for using this tool, and sibling names like list_articles and search_articles provide obvious alternatives. It does not explicitly state when not to use it, but the context is clear enough for an agent to route correctly.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.