delete_ticket
Delete a Zendesk ticket by its ID to permanently remove it from the support system.
Instructions
Delete a ticket
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID to delete |
Delete a Zendesk ticket by its ID to permanently remove it from the support system.
Delete a ticket
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID to delete |
Changes observed during successful MCP inspections.
v1.1.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already supply destructiveHint=true, readOnlyHint=false, and idempotentHint=true. The description merely restates the action and adds nothing about consequences such as whether the deletion is permanent, whether associated data like comments is removed, or whether any confirmation is required.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single short sentence with no filler, front-loading the action first. Every word earns its place, especially given the simplicity of the tool.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a one-parameter, no-output-schema delete operation, the description plus annotations cover the essential behavior. It is slightly incomplete because it does not clarify the postcondition or whether the deletion cascades, but the low complexity and existing annotations keep this close to fully sufficient.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100%: the single parameter id is already documented as 'Ticket ID to delete'. The description adds no further semantic detail about the parameter, so the baseline score of 3 applies.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description names a specific action ('Delete') and a specific resource ('a ticket'), clearly distinguishing it from sibling tools like get_ticket, update_ticket, and delete_user. Even though it is terse, it fully communicates what the tool does.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
There is no guidance about when to use this tool versus alternatives, nor any mention of prerequisites, irreversibility, or related workflows. Sibling tools exist for creating, updating, and reading tickets, but the description does not help an agent choose among them beyond the verb itself.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.