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Glama
NikolayChernuhaN2W

Zendesk MCP Server

get_automation

Read-only

Retrieve a specific Zendesk automation by its ID to inspect its conditions and actions.

Instructions

Get a specific automation by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesAutomation ID

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

A4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, so the description carries no additional behavioral burden. It adds no extra context such as not-found behavior or return shape, but it does not contradict the annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, front-loaded sentence with no wasted words. It conveys the operation, resource, and lookup key efficiently.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple, one-parameter getter with readOnlyHint and full schema coverage, the description is sufficient for an agent to invoke it correctly. It does not mention response behavior, but the low complexity and annotations offset that gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and the id parameter is already described as 'Automation ID'. The description adds no additional meaning beyond the schema, so the baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a clear verb ('Get'), specific resource ('automation'), and retrieval criterion ('by ID'). It distinguishes itself from list_automations and other automation CRUD siblings through the word 'specific'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context: this is for fetching a single automation using its ID. It does not explicitly mention alternatives like list_automations, but the usage is self-evident for a simple CRUD getter.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.