Skip to main content
Glama
NikolayChernuhaN2W

Zendesk MCP Server

create_article

Create a new Zendesk Help Center article by specifying title, body, and section ID. Optionally set draft status, locale, labels, and permissions to control visibility.

Instructions

Create a new Help Center article

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYesArticle body content (HTML)
draftNoWhether the article is a draft
titleYesArticle title
localeNoArticle locale (e.g., 'en-us')
section_idYesSection ID where the article will be created
label_namesNoLabels for the article
user_segment_idNoUser segment ID for the article
permission_group_idNoPermission group ID for the article

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.1.0

TDQS

B3.2/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotations already indicate this is a write operation (readOnlyHint=false) and not destructive (destructiveHint=false). The description adds no extra behavioral context, such as whether the article is published by default, permission requirements, or side effects. It simply restates the action without disclosing any nuances.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence with zero waste. It is front-loaded with the action and resource, and contains no redundant information. It is efficiently structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a create operation with 8 parameters and 3 required, the description is minimal and does not address usage context or behavioral traits. It does not mention that a section_id must exist, how to handle drafts, or any side effects. It relies entirely on the schema, which is thorough but does not provide guidance on when or how to call the tool appropriately.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema provides full descriptions for all 8 parameters (100% coverage), so the description does not need to explain them. It adds no additional meaning beyond what the schema already offers, so the baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states a specific verb 'Create' and a specific resource 'Help Center article', which distinguishes it from update_article and delete_article. There is no ambiguity about what the tool does.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no guidance on when to use this tool versus alternatives. It does not mention that it is for adding new articles, nor does it contrast with update_article or any other sibling. The agent receives no context for tool selection beyond the action itself.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.