A
licenseA
qualityD
maintenanceEnables fetching and analyzing Zendesk support tickets and Help Center articles for trend analysis, knowledge base management, and drafting new articles.
4
18 npm
MIT
Zendesk MCP Server
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TDQS
B3.2/5.0
Scored across 53 tools
Disambiguation5/5
Each tool targets a distinct resource-action pair (e.g., delete_ticket vs. get_ticket vs. list_tickets), and even similar tools like search and search_articles have clearly separated purposes. The grouping by entity (tickets, users, groups, etc.) ensures no ambiguity.
Naming Consistency4/5
The vast majority follow the verb_noun pattern (list_tickets, create_user, delete_organization). A few exceptions exist, such as support_info and search, which are less consistent, but these are minor deviations in an otherwise uniform naming scheme.
Tool Count2/5
With 53 tools, the count far exceeds the 25+ threshold that indicates a heavy toolset. While the scope (full Zendesk Support and Help Center) justifies many operations, the sheer number risks overwhelming an agent and makes tool selection less efficient.
Completeness5/5
The server provides full CRUD coverage for tickets, users, organizations, groups, macros, views, triggers, automations, and help center articles, plus search, export, statistics, and chat listing. This appears to cover all major Zendesk domains without obvious dead ends.
Maintenance
ActivityMaintained
ResponsivenessNo issues