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LogeshR15

Zoho FSM MCP Server

Schedule Service Appointment

schedule_appointment

Assign a technician and confirmed time window to formally move a service appointment into the Scheduled state.

Instructions

Run the "schedule" blueprint transition on a Service Appointment, assigning a technician and a confirmed time window. Use this instead of update_appointment when you want to formally move the appointment into the Scheduled state.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
scheduled_endYesConfirmed end time (ISO 8601).
technician_idYesUser ID of the technician to assign.
appointment_idYesService Appointment record ID.
scheduled_startYesConfirmed start time (ISO 8601).
additional_fieldsNoAny other FSM field API names → values (e.g. custom fields).
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries the full burden. It describes the action (blueprint transition, assign technician, set time) but does not disclose side effects, permission requirements, or what happens on failure. The mention of 'formal state change' adds some context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, direct and efficient. No unnecessary words. Front-loaded with the main action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, no annotations. The description covers the primary function but omits details like prerequisites, return value, or error scenarios. For a tool with 5 parameters including a nested object, more context would help.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description echoes the schema (assigning technician, confirmed time window) without adding new meaning. No additional parameter details beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states it runs the 'schedule' blueprint transition on a Service Appointment, assigning a technician and time window. Distinguishes itself from sibling update_appointment by explicitly saying when to use it instead.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use this tool ('when you want to formally move the appointment into the Scheduled state') and contrasts with update_appointment. Could be slightly more specific about when not to use, but the guidance is clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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