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LogeshR15

Zoho FSM MCP Server

List Users

list_users

Retrieve organization users including agents, dispatchers, and field technicians to obtain technician IDs for appointment assignment.

Instructions

List the FSM users (agents, dispatchers, field technicians) in the organization. Useful for finding technician IDs to assign to appointments.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNo1-based page number.
fieldsNoComma-separated list of field API names to return.
per_pageNoRecords per page (max 200).
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It correctly implies a read operation but does not disclose authentication requirements, rate limits, pagination behavior, or result format beyond what the schema indicates.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences long with no wasted words. It front-loads the resource and purpose, making it efficient and easy to parse.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

There is no output schema, and the description does not explain the return structure or pagination behavior. While the schema covers parameters, the description should ideally clarify what is returned (e.g., list of user objects with IDs). It is adequate but not complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the input schema already documents all three parameters (page, fields, per_page). The description does not add meaning beyond the schema, earning the baseline score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists FSM users (agents, dispatchers, field technicians) with a specific verb and resource. It also distinguishes from siblings like get_user (single user) and assign_best_technician (assignment).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context: 'Useful for finding technician IDs to assign to appointments.' This implies when to use the tool, though it does not explicitly exclude alternatives or state when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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