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LogeshR15

Zoho FSM MCP Server

Create Contact

create_contact

Add a contact to Zoho FSM. Provide last name (required) and optionally first name, email, and phone for matching and notifications.

Instructions

Create a Contact in Zoho FSM. A first name is required; email and phone are strongly recommended so the contact can be matched and notified later.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
emailNoContact email address.
phoneNoContact phone number.
mobileNoContact mobile number.
last_nameYesContact last name (required by Zoho).
company_idNoAssociated Company ID.
first_nameNoContact first name.
additional_fieldsNoAny other FSM field API names → values (e.g. custom fields).
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description only adds that email and phone are recommended for matching/notification. It does not disclose other traits like idempotency, duplicate handling, auth requirements, or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences are concise and front-loaded with the core action. The description is efficient, though the error reduces clarity slightly.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 7 parameters, no output schema, and no annotations, the description covers too little. Missing details on return values, required authentication, and how to use additional_fields make the tool less usable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds value by recommending email and phone, but also introduces a factual error by stating first name is required. Additional_fields and other parameters remain unexplained.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'Create a Contact' in 'Zoho FSM', specifying the verb and resource. However, it incorrectly claims 'A first name is required' while the schema requires 'last_name' instead, which may confuse agents.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus siblings (e.g., create_company, create_work_order). The description lacks context for selection among similar tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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