Skip to main content
Glama
LogeshR15

Zoho FSM MCP Server

Assign Best Technician

assign_best_technician

Select the most suitable technician for a work order by filtering candidates by territory and required skills, then assigning the least-loaded match.

Instructions

Pick the most suitable technician for a Work Order and assign them. Technicians are filtered by territory and (optionally) required skills, then the least-loaded match is selected. Returns the chosen technician and the updated work order.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
territory_idNoRestrict candidates to this territory ID.
work_order_idYesWork Order to staff.
required_skillsNoSkill names a candidate must have (matched against the Skills field).
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It discloses the selection algorithm (filter by territory/skills, least-loaded) and return values, but omits edge cases like no technician found, error handling, or idempotency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no filler. Front-loaded with the main action, followed by algorithm and return value. Every sentence is informative and concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with 3 parameters, no output schema, and no annotations, the description clearly explains the algorithm and return value. It misses only edge-case behavior, making it nearly complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and descriptions are adequate. The tool description adds the selection algorithm context but does not enhance parameter meaning beyond what schema already provides. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action: 'Pick the most suitable technician for a Work Order and assign them.' It also details the selection logic and outputs, distinguishing it from sibling tools like update_work_order or create_appointment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for automated technician assignment but does not explicitly state when to use it over alternatives like update_work_order. No exclusions or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/LogeshR15/zoho-fsm-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server