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LogeshR15

Zoho FSM MCP Server

Create Work Order

create_work_order

Create a work order in Zoho Field Service Management to define a job for a customer, including company, contact, priority, and due date.

Instructions

Create a Work Order in Zoho FSM. A Work Order defines the job to be performed for a customer, including the company, contact, service type, and priority.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
summaryYesWork order summary/title.
due_dateNoDue date (YYYY-MM-DD).
priorityNo
company_idNoAssociated Company ID.
contact_idNoAssociated Contact ID.
request_idNoSource Request ID, if converted from one.
territory_idNoTerritory the job belongs to.
additional_fieldsNoAny other FSM field API names → values (e.g. custom fields).
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description carries full burden. It only states 'Create a Work Order', implying mutation, but lacks details on return value, side effects, or behavioral traits beyond creation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no wasted words, front-loaded with the action. Excellent conciseness and structure.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Minimal description for a tool with 8 parameters and no output schema. Missing return value, required fields beyond summary, and guidance on optional parameters. Incomplete for successful invocation without schema inspection.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 88%, so baseline 3. The description adds 'including the company, contact, service type, and priority' but 'service type' is not a parameter in the schema, which may be slightly misleading but overall the schema itself covers most parameters.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Create' and resource 'Work Order' in Zoho FSM, and provides a brief definition. However, it does not differentiate from sibling tools like create_request or create_appointment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives. No prerequisites, exclusions, or usage context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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