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resolve_incident

Close and document resolution for ServiceNow incidents by providing incident ID, resolution code, and notes to update incident status.

Instructions

Resolve an incident in ServiceNow

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
paramsYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but only states the action without disclosing behavioral traits. It doesn't mention permissions required, whether resolution is reversible, side effects, or typical response formats, which is inadequate for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with no wasted words. It's front-loaded and appropriately sized for the tool's name, though it lacks detail.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (a mutation with 3 parameters), no annotations, no output schema, and 0% schema coverage, the description is incomplete. It doesn't provide enough context for safe and effective use, missing critical operational details.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, meaning parameters are undocumented in the schema. The description adds no information about the three required parameters (incident_id, resolution_code, resolution_notes), failing to compensate for the schema gap.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Resolve an incident in ServiceNow' clearly states the action (resolve) and resource (incident), but it's vague about what 'resolve' entails compared to siblings like 'update_incident' or 'create_incident'. It doesn't specify if this is a final closure or status change, making it less distinct.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives such as 'update_incident' or other incident-related tools. The description lacks context about prerequisites, timing, or exclusions, leaving the agent without usage direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.