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get_catalog_item

Retrieve a specific service catalog item from ServiceNow using its ID to access details for service requests or workflows.

Instructions

Get a specific service catalog item.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
paramsYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.6/5.0
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden for behavioral disclosure. It fails to describe any behavioral traits: it doesn't indicate if this is a read-only operation, what permissions are required, how errors are handled (e.g., invalid item_id), or the format of the returned data. For a tool with zero annotation coverage, this is a significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that directly states the tool's purpose without unnecessary words. It is front-loaded with the core action and resource, making it easy to parse quickly. Every word earns its place, adhering to ideal conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (a read operation with one parameter), lack of annotations, and no output schema, the description is incomplete. It doesn't cover behavioral aspects like safety, error handling, or return format, nor does it clarify parameter semantics. For a tool in this context, more detail is needed to guide effective use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description must compensate for undocumented parameters. It adds no information about the 'item_id' parameter beyond what the schema minimally provides (type and requirement). The description doesn't explain what constitutes a valid 'item_id', where to find it, or provide examples, leaving semantics unclear.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get') and resource ('a specific service catalog item'), making the purpose understandable. It distinguishes this from sibling tools like 'list_catalog_items' by specifying retrieval of a single item rather than listing multiple items. However, it doesn't explicitly differentiate from other 'get_' tools like 'get_article' or 'get_user', which follow similar patterns.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (e.g., needing an item ID), contrast with 'list_catalog_items' for browsing, or specify error conditions. Without such context, the agent must infer usage from the tool name and schema alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.