create_article
Create knowledge articles in ServiceNow by providing title, content, description, and category to document solutions and procedures.
Instructions
Create a new knowledge article
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| params | Yes |
Create knowledge articles in ServiceNow by providing title, content, description, and category to document solutions and procedures.
Create a new knowledge article
| Name | Required | Description | Default |
|---|---|---|---|
| params | Yes |
Changes observed during successful MCP inspections.
v0.1.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations provided, the description carries the full burden of behavioral disclosure. 'Create a new knowledge article' implies a write/mutation operation, but it doesn't disclose any behavioral traits like permission requirements, whether the article is immediately published or in draft state, what happens on duplicate titles, or any rate limits. For a creation tool with zero annotation coverage, this is insufficient.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is extremely concise - a single 5-word sentence that gets straight to the point with zero wasted words. It's perfectly front-loaded and appropriately sized for what it does convey.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a creation tool with 7 parameters, no annotations, and no output schema, the description is incomplete. It doesn't explain what parameters are needed, what the tool returns, or any behavioral context. While conciseness is good, the description fails to provide the necessary context for effective tool use.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The description mentions no parameters at all, while the input schema shows 7 parameters (article_type, category, keywords, knowledge_base, short_description, text, title) with 5 required. With 0% schema description coverage and no parameter information in the description, this represents a significant gap in documentation.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description 'Create a new knowledge article' clearly states the verb (create) and resource (knowledge article), but it's somewhat generic and doesn't differentiate from sibling tools like 'create_knowledge_base' or 'create_category'. It's adequate but lacks specificity about what distinguishes this particular creation operation.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides no guidance on when to use this tool versus alternatives. There are multiple 'create' tools in the sibling list (create_knowledge_base, create_category, create_change_request, etc.), but no indication of when this specific article creation tool is appropriate versus those other creation operations.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.