ServiceNow MCP Server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| SERVICENOW_API_KEY | No | ServiceNow API key (required for api_key auth) | |
| SERVICENOW_PASSWORD | No | Password for ServiceNow (required for basic auth) | |
| SERVICENOW_USERNAME | No | Username for ServiceNow (required for basic auth) | |
| SERVICENOW_AUTH_TYPE | No | The authentication method to use: basic, oauth, or api_key | |
| SERVICENOW_CLIENT_ID | No | OAuth client ID (required for oauth) | |
| SERVICENOW_TOKEN_URL | No | OAuth token URL, usually https://<instance>.service-now.com/oauth_token.do (required for oauth) | |
| SERVICENOW_INSTANCE_URL | No | The URL of your ServiceNow instance (e.g., https://your-instance.service-now.com) | |
| SERVICENOW_CLIENT_SECRET | No | OAuth client secret (required for oauth) |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| create_incidentC | Create a new incident in ServiceNow |
| update_incidentC | Update an existing incident in ServiceNow |
| add_commentB | Add a comment to an incident in ServiceNow |
| resolve_incidentC | Resolve an incident in ServiceNow |
| list_incidentsC | List incidents from ServiceNow |
| list_catalog_itemsB | List service catalog items. |
| get_catalog_itemC | Get a specific service catalog item. |
| list_catalog_categoriesC | List service catalog categories. |
| create_catalog_categoryC | Create a new service catalog category. |
| update_catalog_categoryC | Update an existing service catalog category. |
| move_catalog_itemsC | Move catalog items to a different category. |
| get_optimization_recommendationsC | Get optimization recommendations for the service catalog. |
| update_catalog_itemC | Update a service catalog item. |
| create_catalog_item_variableC | Create a new catalog item variable |
| list_catalog_item_variablesD | List catalog item variables |
| update_catalog_item_variableD | Update a catalog item variable |
| create_change_requestC | Create a new change request in ServiceNow |
| update_change_requestC | Update an existing change request in ServiceNow |
| list_change_requestsC | List change requests from ServiceNow |
| get_change_request_detailsC | Get detailed information about a specific change request |
| add_change_taskC | Add a task to a change request |
| submit_change_for_approvalC | Submit a change request for approval |
| approve_changeC | Approve a change request |
| reject_changeD | Reject a change request |
| list_workflowsC | List workflows from ServiceNow |
| get_workflow_detailsC | Get detailed information about a specific workflow |
| list_workflow_versionsC | List workflow versions from ServiceNow |
| get_workflow_activitiesC | Get activities for a specific workflow |
| create_workflowC | Create a new workflow in ServiceNow |
| update_workflowC | Update an existing workflow in ServiceNow |
| activate_workflowC | Activate a workflow in ServiceNow |
| deactivate_workflowC | Deactivate a workflow in ServiceNow |
| add_workflow_activityC | Add a new activity to a workflow in ServiceNow |
| update_workflow_activityC | Update an existing activity in a workflow |
| delete_workflow_activityC | Delete an activity from a workflow |
| reorder_workflow_activitiesC | Reorder activities in a workflow |
| list_changesetsC | List changesets from ServiceNow |
| get_changeset_detailsC | Get detailed information about a specific changeset |
| create_changesetC | Create a new changeset in ServiceNow |
| update_changesetC | Update an existing changeset in ServiceNow |
| commit_changesetC | Commit a changeset in ServiceNow |
| publish_changesetC | Publish a changeset in ServiceNow |
| add_file_to_changesetC | Add a file to a changeset in ServiceNow |
| list_script_includesC | List script includes from ServiceNow |
| get_script_includeC | Get a specific script include from ServiceNow |
| create_script_includeC | Create a new script include in ServiceNow |
| update_script_includeC | Update an existing script include in ServiceNow |
| delete_script_includeC | Delete a script include in ServiceNow |
| create_knowledge_baseC | Create a new knowledge base in ServiceNow |
| list_knowledge_basesC | List knowledge bases from ServiceNow |
| create_categoryC | Create a new category in a knowledge base |
| create_articleC | Create a new knowledge article |
| update_articleC | Update an existing knowledge article |
| publish_articleD | Publish a knowledge article |
| list_articlesD | List knowledge articles |
| get_articleC | Get a specific knowledge article by ID |
| list_categoriesC | List categories in a knowledge base |
| create_userC | Create a new user in ServiceNow |
| update_userC | Update an existing user in ServiceNow |
| get_userC | Get a specific user in ServiceNow |
| list_usersC | List users in ServiceNow |
| create_groupC | Create a new group in ServiceNow |
| update_groupC | Update an existing group in ServiceNow |
| add_group_membersC | Add members to an existing group in ServiceNow |
| remove_group_membersC | Remove members from an existing group in ServiceNow |
| list_groupsC | List groups from ServiceNow with optional filtering |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
TDQS
Scored across 66 tools
Most tools have distinct purposes targeting specific ServiceNow resources and actions, with clear boundaries like create_incident vs. resolve_incident. However, some overlap exists between catalog-related tools (e.g., create_catalog_category vs. update_catalog_category) and knowledge base tools (list_articles vs. get_article), which could cause minor confusion but descriptions help differentiate them.
Tool names follow a highly consistent verb_noun pattern throughout, such as create_incident, list_users, update_workflow, and get_change_request_details. All tools use snake_case with clear action-object naming, making them predictable and easy to understand without any deviations in convention.
With 66 tools, the count is excessive for typical MCP server scopes, making it feel heavy and potentially overwhelming for agents. While ServiceNow is a broad platform, this many tools suggests poor scoping or fragmentation, as many operations could be consolidated into fewer, more general tools.
The tool set provides comprehensive CRUD and lifecycle coverage across multiple ServiceNow domains, including incidents, change requests, knowledge bases, workflows, and users. It includes all essential operations from creation to deletion, with no obvious gaps, ensuring agents can handle full workflows without dead ends.