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upsert_help_center_article

Create or update a help center article (saved as draft). Use HTML content; for updates, preserve original HTML exactly. Returns article data and edit link.

Instructions

Create or update a help center article. Articles are always saved as DRAFT status. To update an existing article, provide helpCenterArticleId. Content must be HTML (not markdown). Returns the article data and a link to edit it in the Plain UI.

IMPORTANT: When updating an existing article, you MUST preserve the original HTML formatting exactly. Copy the existing contentHtml verbatim and only modify the specific parts that need changing. Do NOT reformat, re-indent, restructure tags, collapse whitespace, change tag styles, or rewrite any HTML that isn't part of your intended edit. Treat the HTML as a surgical edit, not a rewrite.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
slugNoURL slug for the article
titleYesArticle title
contentHtmlYesArticle content as HTML (not markdown)
descriptionYesShort description / summary of the article
helpCenterIdYesThe ID of the help center to create/update the article in
helpCenterArticleIdNoExisting article ID for updates. Omit to create a new article.
helpCenterArticleGroupIdNoArticle group ID to place the article in
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description discloses key behaviors: articles are always saved as DRAFT, content must be HTML, and updating requires preserving original HTML. It does not mention side effects like overwriting existing data, but the draft status is clearly communicated.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is front-loaded with the purpose, then expands on important details. The 'IMPORTANT' section is necessary for correct use. It is somewhat lengthy but each sentence serves a purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (create/update, 7 params, critical HTML preservation), the description covers essential aspects: draft status, HTML requirement, return data, and explicit update instructions. No output schema exists, but the return values are described.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds value by explaining the update behavior (provide helpCenterArticleId) and the HTML requirement, which goes beyond the schema definitions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it creates or updates a help center article, specifies draft status, HTML requirement, and returns data and edit link. This distinguishes it from sibling tools like list_help_center_articles and get_help_center_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context: create by omitting helpCenterArticleId, update by providing it. It gives important update instructions (preserve HTML). However, it doesn't explicitly state when not to use this tool or list alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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