reply_to_thread
Send a reply to a customer thread through the original channel, using plain text or optional markdown formatting.
Instructions
Send a reply to a customer thread. The reply is sent through the original channel (email, Slack, chat). Provide textContent (required) and optionally markdownContent for rich formatting.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| threadId | Yes | The ID of the thread to reply to | |
| textContent | Yes | Plain text content of the reply | |
| markdownContent | No | Optional markdown-formatted content of the reply |