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list_threads

Retrieve support threads from Plain with optional filters by status, priority, customer, or labels. Get thread summaries including id, title, and timestamps.

Instructions

List support threads from Plain with optional filters. Returns thread summaries including id, title, status, priority, customer info, labels, and timestamps.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
afterNoCursor for pagination
firstNoNumber of threads to return (default 50, max 100)
priorityNoFilter by priority (0 = urgent, 3 = low)
statusesNoFilter by thread statuses (e.g., 'TODO', 'DONE', 'SNOOZED')
tenantIdNoFilter by tenant ID (via thread field)
customerIdNoFilter by customer ID
labelTypeIdsNoFilter by label type IDs
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description must disclose behavioral traits. It mentions 'optional filters' and return summaries, but omits pagination behavior (cursor, default/max counts from schema), ordering, rate limits, or side effects. This is insufficient for a listing tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence that front-loads the purpose and return fields. No extraneous information. Highly concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description adequately specifies return fields. However, it lacks mention of pagination limits, ordering, or error handling. Still fairly complete for a list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with detailed descriptions for each parameter. The description adds no extra meaning beyond 'optional filters', so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists support threads from Plain with optional filters, and specifies the return fields (id, title, status, etc.). This distinguishes it from sibling tools like get_thread (single thread) and reply_to_thread (action).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for listing threads with optional filters but does not provide explicit guidance on when to use this tool versus alternatives (e.g., get_thread for detailed view, or search tools). No when-not-to-use or alternative recommendations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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