get_thread
Retrieve full details of a customer support thread, including customer info, labels, custom fields, and timeline entries with attachment access.
Instructions
Get full details of a specific thread including basic info, customer, labels, custom fields, and timeline entries. Timeline entries that carry files (notes, chats, emails, Slack/Teams/Discord messages, custom entries) include an attachments array; pass an attachment's id to get_attachment_content or get_attachment_download_url to retrieve the file.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| threadId | Yes | The ID of the thread to retrieve |