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mark_thread_as_done

Mark a customer support thread as resolved after the issue is addressed. Update thread status to done upon confirming resolution.

Instructions

Mark a thread as done/resolved. Use this after replying to a thread when the issue has been resolved.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
threadIdYesThe ID of the thread to mark as done
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavioral traits. It only states the action and usage, but does not describe side effects (e.g., whether the thread is closed, archived, or if this is reversible). The agent lacks information about the tool's impact.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with two sentences. The first sentence defines the purpose, and the second provides usage guidance. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple with one parameter and no output schema, so minimal description might suffice. However, the lack of behavioral transparency (reversibility, consequences) means the description is not fully complete for a safe and correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with a clear description for the single parameter. The tool description does not add any additional meaning beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Mark a thread as done/resolved') and the resource. It distinguishes from sibling tools like reply_to_thread or add_labels by specifying that it marks a thread as done, which is a distinct operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit usage context: 'Use this after replying to a thread when the issue has been resolved.' This tells the agent when to invoke the tool. However, it does not mention alternatives or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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