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get_thread_by_ref

Retrieve complete details of a customer support thread using its reference number. Returns all thread information.

Instructions

Get full details of a thread by its reference number (e.g., T-510). Returns the same details as get_thread.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
refYesThread reference number (e.g., 'T-510')
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided; description only states it returns full details but does not mention read-only nature, idempotency, auth requirements, or side effects. Expected for a simple retrieval, but still leaves gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two short sentences, no extraneous words. Efficiently conveys purpose and comparison to sibling.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers purpose, usage, and relationship to sibling. Lacks details about return format or failure modes, but since it references get_thread, completeness is reasonable.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers the parameter fully (100% coverage). Description adds no new information beyond what schema already provides; merely paraphrases it in context.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the verb 'get', resource 'thread', and method 'by reference number'. Distinguishes from sibling 'get_thread' by specifying the different lookup method and noting identical output.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use (when you have a reference number) and compares to get_thread, implying alternative. Lacks explicit 'when-not-to-use' but the context is sufficient.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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