Conversations: Toggle Status
gapify_toggle_conversation_statusSet a support conversation to open, resolved, pending, or snoozed to track ticket progress and manage follow-ups.
Instructions
Change the status of a conversation (open, resolved, pending or snoozed) [Conversations]
POST /api/v1/accounts/{account_id}/conversations/{conversation_id}/toggle_status
Auth: User API key or Agent bot API key (header api-access-token).
Body fields: status. Extra fields can be passed via extra_body.
Text values may be written in Persian (Farsi) or any other language and are sent unchanged; IDs, numbers and phone numbers may use Persian or Arabic-Indic digits.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | No | New status. One of: `open`, `resolved`, `pending`, `snoozed`. Example: "open" | |
| account_id | Yes | The numeric ID of the account | |
| extra_body | No | Additional JSON body fields to merge into the request (for keys not listed above). | |
| conversation_id | Yes | The numeric ID of the conversation |