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mh-zeynal

gapify-mcp-server

by mh-zeynal

Inboxes: Create an inbox

gapify_create_inbox

Create a new inbox (channel) in a Gapify or Chatwoot account by providing the account ID, name, avatar, and channel settings through the API.

Instructions

Create a new inbox (channel) in the account [Inboxes] POST /api/v1/accounts/{account_id}/inboxes/ Auth: User API key (header api-access-token). Body fields: name, avatar, channel. Extra fields can be passed via extra_body. Text values may be written in Persian (Farsi) or any other language and are sent unchanged; IDs, numbers and phone numbers may use Persian or Arabic-Indic digits.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameNoThe name of the inbox
avatarNoFile for avatar image
channelNoChannel settings object. For a website inbox: {type: "web_widget", website_url, welcome_title, welcome_tagline, agent_away_message, widget_color}. Text values may be Persian. Example: {"type":"web_widget","website_url":"https://example.com","welcome_title":"string","welcome_tagline":"string","agent_away_message":"string","widget_color":"string"}
account_idYesThe numeric ID of the account
extra_bodyNoAdditional JSON body fields to merge into the request (for keys not listed above).

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.0.1

TDQS

A3.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare the write/idempotency/open-world profile, so the bar is lower, yet the description adds real context beyond them: the required User API key header, the fact that extra_body fields are merged into the request, and the unusual behavior that Persian/Arabic-Indic text and digits are forwarded unchanged. It does not say what the call returns, which is the remaining gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Front-loaded with the purpose, then compactly layers endpoint, auth, body fields, and encoding notes; every sentence carries information. Slightly dense but no filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, nothing tells the agent what a successful create returns (e.g., the new inbox ID) or what errors to expect, which matters for a non-idempotent mutation that downstream calls must reference. Auth, body, and encoding are otherwise covered adequately for a 5-param tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so a 3 is the baseline, but the description adds semantics the schema lacks: which body fields are accepted (name, avatar, channel), the escape hatch via extra_body, and the language/digit normalization behavior for text and numeric values.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description gives a specific verb+resource ("Create a new inbox (channel) in the account") and even names the endpoint, so an agent knows exactly what operation this is. It is distinguishable from the read/list siblings by the verb, though it does not explicitly contrast with the nearby gapify_create_contact_inbox, which is a different resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Usage is only implied by the create verb; there is no statement of when to prefer this over alternatives such as gapify_client_create_inbox or gapify_raw_request, and no prerequisites or exclusions. The auth header note gives useful context but not when-to-use guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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