Reports: Agent Conversation Metrics
gapify_agent_conversation_metricsRetrieve conversation metrics for a specific agent to analyze support workload, response trends, and reporting data.
Instructions
Get conversation metrics for Agent [Reports]
GET /api/v2/accounts/{account_id}/reports/conversations/
Auth: User API key (header api-access-token).
Text values may be written in Persian (Farsi) or any other language and are sent unchanged; IDs, numbers and phone numbers may use Persian or Arabic-Indic digits.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"account_id": "<account_id>"
},
"name": "gapify_agent_conversation_metrics"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| type | No | Query param. Type of report One of: `agent` Example: agent | |
| user_id | No | Query param. The numeric ID of the user | |
| account_id | Yes | The numeric ID of the account |