Conversation Labels: Add Labels
gapify_set_conversation_labelsReplace a conversation's existing labels with a new list to categorize support tickets by topic, priority, or team. Useful for reorganizing or clearing labels in Gapify.
Instructions
Set the labels of a conversation. Replaces the conversation's existing labels with the given list [Conversation Labels]
POST /api/v1/accounts/{account_id}/conversations/{conversation_id}/labels
Auth: User API key (header api-access-token).
Body fields: labels. Extra fields can be passed via extra_body.
Text values may be written in Persian (Farsi) or any other language and are sent unchanged; IDs, numbers and phone numbers may use Persian or Arabic-Indic digits.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| labels | No | Array of labels (comma-separated strings) Example: ["string"] | |
| account_id | Yes | The numeric ID of the account | |
| extra_body | No | Additional JSON body fields to merge into the request (for keys not listed above). | |
| conversation_id | Yes | The numeric ID of the conversation |