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metanmai

libredesk-mcp

by metanmai

update_conversation_status

Update a conversation's status to Open, Resolved, or Snoozed. Optionally set a snooze duration if status is Snoozed.

Instructions

Update Conversation Status PUT /api/v1/conversations/{uuid}/status Tags: Conversations

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
uuidYes(path parameter)
statusYes(body) Status value e.g. Open, Resolved
snoozed_untilNo(body) Snooze duration (e.g. 1h, 3h, 100h). Required if status is Snoozed.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are given, and the description does not disclose behavioral traits. It does not mention whether the operation is destructive, requires permissions, triggers notifications, or validates status values against a predefined set.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very concise (one sentence plus endpoint), but lacks structure and informative content. It earns its place but could be expanded to include more details without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 3 parameters (one conditional) and no output schema, the description is incomplete. It does not explain success responses, error handling, or the effect of the 'snoozed_until' parameter, leaving gaps for the agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with each parameter having a schema description. The tool description adds no additional parameter meaning, so the baseline score of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Update Conversation Status', conveying a specific verb and resource. However, it does not differentiate from sibling tools like 'update_conversation_priority' or 'update_conversationtags', which also modify conversation properties.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No usage guidelines are provided. There is no indication of when to use this tool versus alternatives, nor any prerequisites or contextual cues such as when snoozing is appropriate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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