libredesk-mcp

A Model Context Protocol server for Libredesk — the open-source omnichannel customer support desk.

Exposes the entire Libredesk REST API (54 endpoints) as MCP tools, generated dynamically from the official OpenAPI spec.

Tools

All Libredesk REST endpoints become tools (54 total), organized by API tag:

• Conversations — create_conversation, get_all_conversations, get_assigned_conversations, get_unassigned_conversations, get_conversation, get_messages, get_message, send_message, retry_message, get_conversation_participants, update_conversation_priority, update_conversation_status, update_conversationtags, update_user_assignee, remove_user_assignee, update_team_assignee, remove_team_assignee, update_conversation_assignee_last_seen, get_view_conversations, get_team_unassigned_conversations

• Contacts — get_contacts, get_contact, update_contact, block_contact, get_contact_notes, create_contact_note, delete_contact_note

• Agents — get_agents, get_agent, get_current_agent, create_agent, update_agent, update_agent_availability, delete_agent, generate_api_key, revoke_api_key

• Teams — get_teams, get_team, create_team, update_team, delete_team

• Status & Priority — get_statuses, get_priorities, create_status, update_status, delete_status

• AI — ai_completion, get_ai_prompts, update_ai_provider

• Search — search_conversations, search_contacts, search_messages

• Media — media_upload

• Health — health_check

Setup

1. Get a Libredesk API key

Log in to your Libredesk instance as an agent, open your profile, and generate an API key. You'll get an api_key and api_secret.

2. Add to Claude Code

claude mcp add-json libredesk --scope user '{
  "command": "node",
  "args": ["/absolute/path/to/libredesk-mcp/dist/index.js"],
  "env": {
    "LIBREDESK_URL": "http://localhost:9000",
    "LIBREDESK_API_KEY": "ak_...",
    "LIBREDESK_API_SECRET": "as_..."
  }
}'

Or once published to npm:

claude mcp add-json libredesk --scope user '{
  "command": "npx",
  "args": ["-y", "libredesk-mcp"],
  "env": {
    "LIBREDESK_URL": "http://localhost:9000",
    "LIBREDESK_API_KEY": "ak_...",
    "LIBREDESK_API_SECRET": "as_..."
  }
}'

Restart your Claude Code session; you should see libredesk as ✓ Connected in claude mcp list.

3. Other MCP clients

Add to your MCP host's config (Cursor, Claude Desktop, etc.):

{
  "mcpServers": {
    "libredesk": {
      "command": "node",
      "args": ["/absolute/path/to/libredesk-mcp/dist/index.js"],
      "env": {
        "LIBREDESK_URL": "http://localhost:9000",
        "LIBREDESK_API_KEY": "ak_...",
        "LIBREDESK_API_SECRET": "as_..."
      }
    }
  }
}

Environment variables

Authentication uses Libredesk's token scheme: Authorization: token <api_key>:<api_secret>.

How it works

On startup the server reads a bundled copy of Libredesk's OpenAPI spec, walks every operation, and registers it as an MCP tool with:

• tool name — derived from the operation's operationId by stripping the handle prefix, splitting camelCase into snake_case, and lowercasing. Consecutive capitals are treated as acronyms (e.g. handleGetAIPrompts → get_ai_prompts, handleGenerateAPIKey → generate_api_key).

• description — built from the operation summary, description, HTTP method/path, and tags.

• inputSchema — flattened from path parameters, query parameters, and the request body's JSON schema (with $refs resolved against components.schemas).

When a tool is called, the server substitutes path params, builds the query string, sets the auth header, sends the request, and returns the response body verbatim (pretty-printed JSON when applicable) along with the HTTP status line. Errors from Libredesk are returned as-is so you can see why a request was rejected.

Develop

npm install
npm run build       # tsc + copy openapi.json into dist/
npm run dev         # tsx src/index.ts (live TypeScript)
npm start           # node dist/index.js

Refresh the bundled OpenAPI spec:

curl -sL https://docs.libredesk.io/api-reference/openapi.json > src/openapi.json
npm run build

License

MIT