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metanmai

libredesk-mcp

by metanmai

send_message

Send a message to a conversation, optionally private as an internal note, with attachments and email recipients.

Instructions

Send Message POST /api/v1/conversations/{cuuid}/messages Tags: Conversations

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
cuuidYes(path parameter)
messageYes(body) Message content
attachmentsNo(body) Attachment IDs
privateNo(body) Whether message is private (internal note)
toNo(body) Email recipients
ccNo(body) CC recipients
bccNo(body) BCC recipients
sender_typeNo(body) Specifies whether the message is sent by an agent or a contact.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the behavioral disclosure. It does not mention that this is a write operation (though implied by POST), required permissions, side effects (e.g., notification triggers), or any constraints beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short but lacks critical information. It is not concise in a helpful way; it omits important context and rationale, making it less useful than a well-structured minimal description.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (8 parameters, no output schema), the description is severely incomplete. It does not explain return values, error handling, or behavioral nuances like what happens with multiple recipients, private messages, or attachments.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the baseline is 3. The description adds no additional meaning beyond what the input schema already provides. The schema itself is clear, but the description does not enhance understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description is tautological: 'Send Message' restates the tool name. The HTTP path and tags provide minimal context, but it does not distinguish this tool from siblings like get_messages or retry_message. A specific verb+resource description is missing.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives. Siblings such as retry_message, get_messages, and create_conversation exist, but the description offers no contextual clues or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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