pylon_update_issue
Modify existing support tickets by updating status, priority, assignee, or details to track resolution progress in Pylon's customer support platform.
Instructions
Update an existing support issue/ticket. Use this to change status (e.g., mark as resolved), reassign to different team members, update priority, or modify details as you work on the issue.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| issue_id | Yes | ID of the issue to update. Example: "issue_abc123" | |
| title | No | New title for the issue. Example: "RESOLVED: Login page not loading" | |
| description | No | Updated description with new information or resolution details. Example: "Fixed CSS conflict causing login button to not render properly." | |
| status | No | New status: "open", "in_progress", "pending", "resolved", "closed". Example: "resolved" | |
| priority | No | New priority level: "low", "medium", "high", "urgent". Example: "medium" | |
| assignee | No | New assignee email or user ID. Example: "tech-lead@company.com" |