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pylon_get_issue

Retrieve complete details for a specific support ticket, including title, status, priority, assignee, customer information, and conversation history.

Instructions

Get complete details of a specific support issue/ticket. Returns full issue information including title, description, status, priority, assignee, customer info, and conversation history.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
issue_idYesID of the issue to retrieve. Get this from pylon_get_issues or pylon_search_issues. Example: "issue_abc123"
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It discloses that it returns full issue information with listed fields, which is helpful. But it omits behavioral traits like error handling, permissions needed, or rate limits, leaving gaps for a read operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the core purpose and followed by specifics on returned data. Every sentence adds value without waste, making it efficient and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no annotations and no output schema, the description provides basic purpose and return fields, but lacks details on output format, error cases, or operational constraints. For a tool with 1 parameter and high schema coverage, it's adequate but has clear gaps in behavioral context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents the single parameter 'issue_id' with examples. The description adds no extra param details, but with 0 parameters beyond the one covered, baseline is 4 as it doesn't need to compensate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and resource 'complete details of a specific support issue/ticket', specifying it returns full information including title, description, status, etc. It distinguishes from siblings like pylon_get_issues (list) and pylon_search_issues (search).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for retrieving a specific issue by ID, and the input schema suggests getting the ID from pylon_get_issues or pylon_search_issues, providing context. However, it lacks explicit when-not-to-use guidance or alternatives for similar operations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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