pylon_create_team
Create specialized support teams in Pylon to organize agents by expertise for handling specific customer issues like technical support or billing.
Instructions
Create a new support team in Pylon. Use this to organize support agents into specialized groups for handling different types of customer issues (e.g., Technical Support, Billing, Enterprise accounts).
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Team name that describes their specialization. Examples: "Technical Support", "Billing Team", "Enterprise Support", "Level 2 Support" | |
| description | No | Description of team responsibilities and expertise. Example: "Handles complex technical issues, API questions, and integration support" | |
| members | No | Array of user IDs or emails of team members. Example: ["john@company.com", "user_123", "sarah@company.com"] |