pylon_create_team
Create specialized support teams in Pylon to organize agents by expertise for handling specific customer issues like technical support or billing.
Instructions
Create a new support team in Pylon. Use this to organize support agents into specialized groups for handling different types of customer issues (e.g., Technical Support, Billing, Enterprise accounts).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Team name that describes their specialization. Examples: "Technical Support", "Billing Team", "Enterprise Support", "Level 2 Support" | |
| description | No | Description of team responsibilities and expertise. Example: "Handles complex technical issues, API questions, and integration support" | |
| members | No | Array of user IDs or emails of team members. Example: ["john@company.com", "user_123", "sarah@company.com"] |