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pylon_get_ticket_forms

Retrieve available ticket submission forms to understand what information customers provide when creating support requests.

Instructions

Get all ticket submission forms available to customers. Forms define what information customers provide when creating new support requests (e.g., bug report form, billing inquiry form).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It states what the tool does but doesn't disclose behavioral traits such as whether it's read-only, requires authentication, has rate limits, or what the return format looks like. For a tool with no annotations, this leaves significant gaps in understanding its operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loaded with the core purpose and followed by clarifying examples. Every sentence earns its place by adding value without redundancy, making it efficient and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (0 parameters, no output schema, no annotations), the description is adequate but incomplete. It explains what forms are but doesn't cover behavioral aspects or output details, which are needed for full contextual understanding despite the low complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has 0 parameters with 100% schema description coverage, so the baseline is 4. The description adds no parameter information, which is acceptable since there are no parameters to document, and it doesn't need to compensate for any gaps.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and resource 'all ticket submission forms available to customers', with specific examples (bug report form, billing inquiry form) that distinguish it from sibling tools like pylon_get_issues or pylon_get_contacts. It precisely defines what forms are in this context.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage by mentioning 'available to customers' and the purpose of forms, but doesn't explicitly state when to use this tool versus alternatives like pylon_get_issues or pylon_create_ticket_form. It provides context but lacks explicit guidance on exclusions or comparisons.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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