pylon_search_issues
Search support tickets in Pylon by keywords, customer names, or issue content to find related issues, check duplicates, or research similar problems.
Instructions
Search for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find related issues, check for duplicates, or research similar problems.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | Yes | Search term to find issues. Can search in titles, descriptions, and customer names. Examples: "login error", "billing question", "API timeout", "John Smith" | |
| filters | No | Additional filters as key-value pairs. Examples: {"status": "open", "priority": "high"}, {"assignee": "john@company.com", "created_after": "2024-01-01"} |