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pylon_search_issues

Search support tickets in Pylon by keywords, customer names, or issue content to find related issues, check duplicates, or research similar problems.

Instructions

Search for support issues/tickets in Pylon by keywords, customer name, or issue content. Use this to find related issues, check for duplicates, or research similar problems.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
queryYesSearch term to find issues. Can search in titles, descriptions, and customer names. Examples: "login error", "billing question", "API timeout", "John Smith"
filtersNoAdditional filters as key-value pairs. Examples: {"status": "open", "priority": "high"}, {"assignee": "john@company.com", "created_after": "2024-01-01"}
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It describes the search behavior and scope but lacks details on permissions, rate limits, pagination, or response format. It doesn't contradict annotations, but for a search tool with no annotation coverage, more behavioral context would be helpful.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the core purpose followed by usage guidelines. Zero wasted words, efficiently communicates essential information without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a search tool with no annotations and no output schema, the description provides adequate purpose and usage but lacks details on behavioral traits like result format, pagination, or error handling. It's minimally viable but has clear gaps in completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents both parameters thoroughly. The description mentions searchable fields ('keywords, customer name, or issue content') which aligns with the schema but doesn't add significant semantic value beyond it. Baseline 3 is appropriate when schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Search for') and resource ('support issues/tickets in Pylon'), specifying searchable fields ('keywords, customer name, or issue content'). It distinguishes from sibling tools like pylon_get_issues by focusing on search functionality rather than general retrieval.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly provides when-to-use guidance: 'Use this to find related issues, check for duplicates, or research similar problems.' This gives clear context for selecting this tool over alternatives like pylon_get_issues or pylon_search_contacts.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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