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jschuller

ServiceNow MCP Server

by jschuller

update_record

Update existing records in any ServiceNow table by providing the table name, record sys_id, and key-value pairs for fields to change.

Instructions

Update an existing record in a ServiceNow table

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataYesFields to update as key-value pairs
sys_idYesThe sys_id of the record to update
table_nameYesThe ServiceNow table name

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must carry the behavioral disclosure burden. It only states 'Update an existing record' with no details about partial vs. full updates, error behavior for nonexistent records, permission requirements, or side effects. This is a significant gap for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no filler. It is concise, but the lack of additional context makes it slightly under-specified; still, it is well-structured for the little content it provides.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is too minimal for a generic update tool with three parameters and no annotations. It lacks usage guidance, behavioral expectations, and any indication of return values or errors. The presence of an output schema helps, but the description itself is incomplete for safe invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all three parameters. The description adds no extra meaning beyond the schema, such as the format of 'data' or how sys_id is used, so it meets the baseline but does not exceed it.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Update') and resource ('an existing record in a ServiceNow table'), clearly distinguishing it from create/delete tools. However, it does not explicitly differentiate from the sibling update_ci tool, so it is clear but not fully distinguishing.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. It does not mention prerequisites, when not to use it, or direct the agent to a more specific tool like update_ci for CMDB resources.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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