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jschuller

ServiceNow MCP Server

by jschuller

Get Record

get_record

Retrieve a single ServiceNow record using its sys_id and table name. Optionally limit returned fields for a focused result.

Instructions

Get a single record from a ServiceNow table by sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fieldsNoComma-separated list of fields to return
sys_idYesThe sys_id of the record
table_nameYesThe ServiceNow table name

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It only states the basic action and does not mention read-only guarantees, potential errors (e.g., not found), permissions, or any side effects. The verb 'Get' gives a hint, but no additional context is provided.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence that front-loads the core purpose. No unnecessary words or repetition of schema details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With three well-documented parameters and an output schema available, the description provides sufficient context for a simple getter. It is clear what the tool does, though it could add a brief pointer to alternatives for usage guidance. Overall, it is complete for a straightforward single-record retrieval tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% for all three parameters. The tool description adds no extra meaning beyond the schema, but the schema itself is sufficient. Since schema covers all parameters, the baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly specifies the action ('Get'), the resource ('a single record from a ServiceNow table'), and the method ('by sys_id'). It distinguishes from siblings like list_records (multiple records) and get_ci (specific CI records).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The word 'single' implies this is for fetching one record, contrasting with list_records for multiple. However, there is no explicit instruction on when to use this tool versus alternatives or any exclusions. Usage is implied rather than explicitly guided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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