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jschuller

ServiceNow MCP Server

by jschuller

get_record

Retrieve a single record from any ServiceNow table using its sys_id. Optionally specify fields to return for a focused response.

Instructions

Get a single record from a ServiceNow table by sys_id

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fieldsNoComma-separated list of fields to return
sys_idYesThe sys_id of the record
table_nameYesThe ServiceNow table name

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. The verb 'Get' implies a read-only operation, but the description does not add any behavioral details such as error handling when the sys_id is invalid, whether the optional fields parameter is respected, or any rate limits. It is adequate but not rich.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that is front-loaded with the essential information. It contains no filler or redundant phrasing.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity, the presence of an output schema, and full parameter documentation, the description covers the core purpose well. It is somewhat incomplete due to the lack of usage guidance when alternatives might be better, but overall it is sufficiently complete for a straightforward read operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the baseline is 3. The description only mentions sys_id, which is already documented in the schema; it does not add any additional meaning to fields or table_name beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get'), the resource ('a single record from a ServiceNow table'), and the method ('by sys_id'). This is specific and distinguishes the tool from siblings like list_records (which retrieves multiple records) and get_ci (which targets configuration items).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool is for fetching one record when the sys_id is known, which provides clear context for use. However, it does not explicitly mention when not to use it or point to alternatives such as list_records or get_ci, so it stops short of a 5.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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