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jschuller

ServiceNow MCP Server

by jschuller

Create Update Set

create_update_set

Create a new update set in ServiceNow for tracking customizations. Provide a name, optional parent, and description to organize changes.

Instructions

Create a new update set for tracking customizations

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesName of the update set
parentNoParent update set sys_id (for batch sets)
descriptionNoDescription of the update set

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the burden. It transparently indicates a create operation, which is a mutation, but does not disclose permissions, success response behavior, side effects (e.g., whether the new update set becomes the current one), or any validation rules. This is minimal but not misleading.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no filler or redundancy. It states the action ('Create'), the resource ('update set'), and the purpose ('tracking customizations') economically.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (3 params, 1 required, output schema present), the description is largely complete. It explains the purpose and creates enough context for an agent. It could optionally note that 'parent' enables batch sets, but the schema already handles this. The description is sufficient for a straightforward create tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, so the baseline is 3. The description adds no parameter-specific meaning beyond the schema, but the schema already fully documents name, parent (with note about batch sets), and description. Thus, the description does not need to compensate for missing parameter info.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'Create a new update set for tracking customizations', which uses a specific verb and resource, clearly distinguishing it from sibling tools like create_record (generic creation) and get_update_set (read). The scope is explicitly stated with the purpose 'for tracking customizations'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'Create a new update set' clearly indicates when to use this tool, but it does not explicitly exclude alternatives or mention when not to use it relative to sibling tools like set_current_update_set or create_record. The context is clear enough for an agent to infer that this is for creating new update sets, not for updating or listing.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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