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jschuller

ServiceNow MCP Server

by jschuller

create_update_set

Create a new update set to track customizations in ServiceNow. Specify a name, optional parent for batch sets, and description.

Instructions

Create a new update set for tracking customizations

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesName of the update set
parentNoParent update set sys_id (for batch sets)
descriptionNoDescription of the update set

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description must carry the full burden of behavioral disclosure. It only states that a new update set is created and does not mention side effects, permissions, idempotency, or how parent/description parameters influence behavior. This leaves significant behavioral traits undisclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no filler or redundancy. It front-loads the action and resource, making it easy to parse and immediately useful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is simple (3 params, 1 required) and has an output schema, so return-value documentation is unnecessary. The description provides enough context for basic usage, though it could briefly mention when the 'parent' parameter is relevant for batch sets to be fully complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents all three parameters (name, parent, description). The description adds no extra parameter-level meaning, which is acceptable given the schema's completeness, but it also does not enhance understanding of parameter relationships or defaults.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Create') and resource ('update set'), clearly identifying the action and object. It naturally distinguishes itself from sibling tools like get_update_set and list_update_sets, which are read operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'for tracking customizations' implies the intended use case, and the tool name makes it obvious that creation is the purpose. However, it does not explicitly state when to use this tool versus alternatives (e.g., create_record) or mention any prerequisites, so guidance is only implied.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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